Frequently asked questions

Pacco Pacco Laundry is a Melbourne pickup and delivery laundry service based in Ringwood North, in Melbourne's outer east. We collect your laundry, take care of it, and deliver it back - with services including wash, dry and fold, ironing, stain removal, dry cleaning, linen services, bed making and minor mending.

It's simple: book a pickup, have your laundry ready for collection, and we take it from there. Once everything is washed, dried and beautifully finished, we deliver it back to your door. We'll confirm collection and return details with you when you book.

Wash, dry and fold; ironing; stain removal; dry cleaning; linen services; bed making; and minor mending (think buttons and hems) - all with pickup and delivery.

Busy professionals and households who'd rather get their weekends back, small businesses with regular laundry needs (like beauty and massage studios), and Airbnb or short-stay hosts who want linen and beds sorted between guests.

Just give us a call on +61 407 891 737 or email info@paccopaccolaundry.com and tell us what you need. We'll take it from there.

Let us know what suits you when you book - we'll confirm pickup and delivery arrangements that work for your home and your schedule.

A sturdy bag or basket is a great start - and don't stress, when you book we'll let you know exactly how to have things ready.

Pacco Pacco Laundry is a locally owned and operated Melbourne business run by owner Liz, registered as Perl Trading Pty Ltd (ABN 12 645 516 829).

Yes - pickup and delivery is what we're all about. We collect your laundry from your door and return it clean, fresh and ready to put away.

We collect during scheduled windows. Call +61 407 891 737 or email info@paccopaccolaundry.com and we'll find a time that suits you.

We'll confirm all delivery details, including any fees, when you book - get in touch for an estimate on exactly what you need.

No dramas - call us on +61 407 891 737 as soon as you can and we'll sort out the next best option.

Tell us your building's access details (buzzer, concierge, parking) when you book and we'll confirm an arrangement that works.

Clean, fresh and neatly presented - wash, dry and fold orders come back folded and ready to put away. If you'd like anything returned a particular way, just say so when you book.

Collection days are confirmed when you book - contact us and we'll find a time that works for you.

Call us on +61 407 891 737 or email info@paccopaccolaundry.com with what you need and your preferred pickup day - we'll confirm the details with you.

Yes - once your booking is placed you'll hear back from us confirming your pickup details.

We'd love that - get in touch and we'll talk through a regular schedule that suits you.

Of course - let us know what paperwork you need when you book and we'll sort it out.

Minimum order details are being finalised - contact us with what you have and we'll confirm.

We're putting the finishing touches on our published price list. For now, the quickest way to get a price is to call +61 407 891 737 or email info@paccopaccolaundry.com with what you need - we'll give you an estimate.

We'll confirm exactly what's included, including any delivery component, when we give you your estimate - just get in touch.

Absolutely - tell us what you need by phone or email and we'll give you an estimate before you commit to anything.

A full price list is on its way. In the meantime, contact us and we'll give you a price for exactly what you need.

Your everyday laundry - washed, dried and neatly folded, then delivered back ready to go straight into the drawers.

Empty the pockets, mention anything delicate or stained when you book, and set aside anything you don't want washed. We'll guide you through the rest.

Tell us how you like things done when you book - we're happy to talk through your preferences.

Load limits are being finalised - contact us with what you've got and we'll confirm.

We'll confirm your return time when you book - call or email and we'll let you know what's possible for your order.

If you're ever unsure about an item, just ask - some things need special handling or dry cleaning, and we'll let you know the best option before going ahead.

Yes - ironing is one of our core services, with pickup and delivery from your door.

Get in touch and tell us what you need - we'll let you know how we can help.

Everyday garments and household items are our bread and butter. If you've got something delicate or unusual, mention it when you book and we'll confirm.

Tell us your preference when you book and we'll confirm what we can do.

Ironing pricing is being finalised - contact us for an estimate on your items.

Yes - stain removal is one of our services. Point out the stain when you book and we'll give it our best attention.

We'll always give it our best, but honestly - no laundry service can promise every stain will disappear. It depends on the fabric, the stain and how long it's been there. If a mark needs specialist care, we'll tell you.

The more we know the better: what caused it, how long it's been there, and anything you've already tried. If you can, avoid hot-washing or tumble-drying a stained item before we see it - heat can set stains.

Mention the fabric when you book - some delicates are best handled through dry cleaning, and we'll recommend the safest option for your item.

Pricing details, including any stain treatment, are confirmed when you book - get in touch for an estimate.

Old or heat-set stains are the hardest - think dried oil, ink, or red wine that's already been through a hot wash. The golden rule: act fast, and let us see it before you experiment.

Yes - dry cleaning is part of our service range, with pickup and delivery from your door.

Check the care label - a circle symbol or the words 'dry clean only' are your cue. Suits, structured jackets and many delicates fall into this camp. Not sure? Ask us and we'll advise.

We'll confirm timing for dry cleaning when you book - contact us and we'll let you know what's possible.

Dry cleaning pricing is being finalised - tell us what items you have and we'll give you an estimate.

Yes - we launder linen for both homes and businesses, with pickup and delivery.

Household and business linen - sheets, towels and the like. Tell us what you've got and we'll confirm we can help.

Yes - beauty and massage businesses are exactly who we love working with. Get in touch to talk through your weekly towel and linen needs.

Keep linen together in its own bag or bundle, separate from personal laundry, and give us a rough idea of quantities when you book.

Linen pricing is being finalised - contact us with your quantities and we'll give you an estimate.

Yes - bed making is one of our services. It's especially handy for short-stay hosts and busy households.

Ask us to make up the beds when we deliver your freshly laundered linen - we'll confirm the details for your place when you book.

Tell us your setup - home or short-stay - and we'll confirm what we can do for you.

Bed making pricing is being finalised - get in touch and we'll give you an estimate for your property.

Most bed making uses your own freshly laundered linen. If you're after a different arrangement, get in touch and we'll see what's possible.

We offer minor mending - things like replacing buttons and fixing hems - so your clothes come back ready to wear.

Minor repairs: buttons, hems and similar small fixes. For anything bigger, ask us and we'll point you in the right direction.

Our mending covers small jobs like buttons and hems. For zips or proper alterations, get in touch and we'll advise the best option.

Mending pricing is being finalised - mention the repair when you book and we'll confirm the cost with you.

Yes - just mention it when you book and point out the items that need attention.

If you have the spare button, pop it with the garment. If not, mention it when you book and we'll talk through the options.

Yes - we work with small businesses of around 1 to 10 staff, including beauty, massage and other linen-heavy trades. Get in touch to talk through a pickup routine that suits your week.

Small businesses with regular laundry needs - beauty and massage studios, clinics, short-stay operators and more. If that sounds like you, let's chat.

That's exactly what we're set up for - contact us and we'll work out a schedule that fits your trading week.

We work with all sorts of small businesses - tell us what you go through in a week and we'll confirm we can help.

Capacity is being finalised as we grow - contact us with your volumes and we'll be upfront about what we can commit to.

Yes - short-stay operators are a big part of what we do: linen laundering, pickup and delivery, and bed making, all in one service.

We can collect used linen, launder it, deliver it back fresh, and even make up the beds - so your place is guest-ready with less running around. Contact us to set it up.

Changeover timing is confirmed when we set up your schedule - tell us your typical check-out and check-in pattern and we'll let you know what's workable.

Tell us your access setup - lockbox, keypad or otherwise - when you book and we'll confirm the arrangement.

Get in touch - tell us how many properties and where, and we'll work through it with you.

Pricing for short-stay hosts is being finalised - contact us with your property details and we'll give you an estimate.

We're based in Ringwood North and service Melbourne's outer east. Coverage is being finalised suburb by suburb - call +61 407 891 737 or email info@paccopaccolaundry.com with your address and we'll confirm.

The quickest way to find out is to send us your suburb or postcode - we'll confirm straight away.

We're a pickup and delivery service, so there's no shopfront to visit - we come to you.

Our coverage is still being finalised - leave your details with us and we'll let you know if that changes.

Yes - our laundry pickup and delivery runs from our Ringwood North base, and Mitcham is well within reach. Contact us to confirm coverage for your address.

Call +61 407 891 737 or email info@paccopaccolaundry.com as early as you can and we'll do our best to adjust things for you.

Just get in touch by phone or email - the earlier the better.

Our cancellation terms are being finalised - contact us and we'll confirm before you book.

Yes - let us know before your pickup and we'll update the details.

Things happen! Call us on +61 407 891 737 as soon as you know and we'll work out the next best option together.

Cut-off times are being finalised - for now, contact us as early as you can and we'll confirm what's possible.

Absolutely - tell us when you book. If there's ever something we can't accommodate, we'll say so upfront.

Ask us when you book - tell us what you'd like used and we'll confirm what we can do.

Mention it when you book - we'll note your preference and confirm what we can do.

The safest bet is to tell us when you book and pop those items in a separate, labelled bag - that way nothing gets missed.

Point out delicates when you book - some suit a gentle approach, others really want dry cleaning, and we'll recommend the safest path for each item.

Tell us your preferences and let us know you'd like them applied to every order - we'll do our best to make repeat bookings effortless.

Contact us straight away on +61 407 891 737 or info@paccopaccolaundry.com with a photo and your order details - we'll look into it and work through it with you.

Give us a call on +61 407 891 737 and we'll check on your order straight away.

Check the bags and packaging first (small items love hiding in fitted sheets), then contact us as soon as possible with your order details - we'll investigate right away.

We'd genuinely rather hear it than not - call +61 407 891 737, email info@paccopaccolaundry.com, or message us on Facebook.

Let us know - sometimes a second treatment or a specialist approach can help, and we'll be honest with you about the chances. Stain removal is never guaranteed, but we'll always talk you through the options.

Call or text +61 407 891 737, email info@paccopaccolaundry.com, or message us on Facebook: https://www.facebook.com/share/1EZTNAcpro/

Reach out anytime - if we can't pick up right away, leave a message or send an email and we'll get back to you as soon as we can.

You'll find us on Facebook, and you can always reach us by phone or email. More online channels are coming soon.

We're a mobile pickup and delivery service based in Ringwood North, in Melbourne's outer east - we come to you rather than the other way around.

We use your details only to manage your bookings, pickups and deliveries. If you have any privacy questions, email us at info@paccopaccolaundry.com.

Yes - find us on Facebook: https://www.facebook.com/share/1EZTNAcpro/

Pacco Pacco Laundry is the trading name of Perl Trading Pty Ltd, ABN 12 645 516 829.