Privacy policy

This policy explains how Perl Trading Pty Ltd (trading as Pacco Pacco Laundry, ABN 12 645 516 829, "we", "us") handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

• Contact details: your name, email address, phone number.
• Service details: pickup address, collection instructions, laundry preferences and order history.
• Payment confirmation: processed securely by Stripe; we never see or store your full card details.
• Website usage: basic analytics about how the site is used.

How we use it

• To provide laundry services: bookings, collections, deliveries and customer support.
• To send service messages about your orders (confirmations, reminders, delivery updates).
• To send marketing updates only if you opt in; you can unsubscribe at any time.

Who we share it with

We use trusted service providers to run our business: our customer-management platform, our payment processor (Stripe) and our website host. We don't sell your information, ever. Some providers may store data overseas; we choose reputable providers with appropriate safeguards.

Security and retention

We keep personal information only as long as needed for services and legal obligations, and take reasonable steps to protect it from misuse and unauthorised access.

Access, correction and complaints

You can ask us to access, correct or delete your personal information, or raise a privacy concern, by emailing info@paccopaccolaundry.com or calling +61 407 891 737. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Last updated: draft prepared September 2026, pending review before launch.